Welcome to the OnTRAC Support System

OnTRAC is the central point of contact for information about Internet Safety and Cybercrime in South Africa.

OnTRAC provides a secure platform for reporting illegal activities and obtaining advice on how to identify and deal with the rising online threats that place us all at risk (such as harassment, fraud/scams, hacking and other cyber attacks).

OnTRAC utilises a support ticket system in order to streamline incident reports and requests for support. Every support ticket is assigned a unique number which you can use to track the progress and responses online.

Note that a valid email address is required to open a ticket.
  • Open a New Ticket

    Create new tickets with as much detail as possible for enquiries or reports so we can best assist you.

  • Check Ticket Status

    Check the progress or update previously created tickets with additional comments or information.


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